Emerging Technologies
Gen AI
Production LLM features — not demos — with evaluation and guardrails.
Overview
Generative AI integration into products and workflows. Custom LLM fine-tuning, RAG pipelines, AI agents, and intelligent automation at scale.
LLMs in products with RAG, guardrails, evaluation, and cost controls—not one-off demos.
Agents and copilots with traceability and safety reviews.
How it looks in practice
Where we apply this
Support copilots
Grounded answers with citations, escalation paths, and PII controls.
Document intelligence
Summarisation, extraction, and Q&A over your private corpus.
Workflow agents
Tool-using agents with human-in-the-loop for high-stakes steps.
Core capabilities
- LLM integration (GPT/Claude)
- RAG & vector search
- AI agents & copilots
- Prompt engineering
Typical outcomes
- Support resolves faster with grounded answers
- Knowledge workers draft with private context
- Ship differentiated AI with measurable adoption
- PII handling, red-teaming, and logging
Technologies & tools
Azure OpenAIAnthropicLangChainVector DBsPythonFastAPIEval harnessesObservability